There are a few possibilities:

  1. NTU does not subscribe to the journal you require - You can request for a copy of the article via our Document Delivery Service.
     
  2. Your membership does not allow access. NTU Staff/Students have access to all subscribed e-resources while other groups have limited access. If you are accessing as an alumni, please refer to Library Services for Alumni to view the e-resources available to you. If you are an NIE Staff/Student, you would have restricted access as listed on this page. 
     
  3. Check the library database page for any downtime notices and try again after the downtime period
     
  4. There could be a temporary technical glitch - You should report the problem for further troubleshooting. If possible, recount the steps you did and attach screenshots of the error to Ask A Librarian. 

Links & Files


Views: FAQ Views: 2827
FAQ Actions

Related FAQs

    Ask Us

    NTU Ask A Librarian

    Can't find the answer in our FAQs? Write in to us below. 

    If you’d like to request for unavailable materials, please see this guide and follow the instructions there.

    If you are asking about e-resource access, see here first.

    Please attach screenshots (especially for e-resource access issues) or any other files that will be very helpful to answer your enquiry.

    Fields marked with * are required.
    By submitting this form, I hereby acknowledge that I have read and understood the NTU Privacy Statement (“Statement”), and consent that Nanyang Technological University can collect, use and disclose all the personal data provided by me in accordance with the Statement and/or Personal Data Protection Act