This could be a compatibility issue. EndNote 20.4 is compatible with Mac OS ventura.  Please refer to the below steps to download and re-install it:

Uninstall your EndNote program (Ensure to make back up / copy of your EndNote libraries before uninstalling EndNote) Click Download: EndNote 20 for Mac. ​​​The EndNoteSiteInstaller.dmg is added to your folder (Downloads folder or folder of your choice) double-click on EndNoteSiteInstaller.dmg.

  • Drag the EndNote icon to the Applications folder.
  • Open the Applications folder followed by EndNote folder and double-click on the EndNote application.
  • Follow the on-screen instructions to complete the installation.

For further assistance or enquiries, please contact

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