You may need to clear your cache and cookies. Refer to the video on how it should be done - https://www.youtube.com/watch?v=ePkFNQwRucw

After clearing the cache and cookies, try to access the webpage again, and if you still encounter issues, submit an NTU Ask a Librarian form and include the error message and preferably a screenshot of the error encountered.


Views: FAQ Views: 556

Related FAQs

    Ask Us

    NTU Ask A Librarian

    Please attach screenshots (especially for e-resource access issues) or any other files that will be very helpful to answer your enquiry.

    Fields marked with * are required.
    By submitting this form, I hereby acknowledge that I have read and understood the NTU Privacy Statement (“Statement”), and consent that Nanyang Technological University can collect, use and disclose all the personal data provided by me in accordance with the Statement and/or Personal Data Protection Act