Q. What is the product/license key for EndNote (Windows)? I can only install the 30-Day trial version of EndNote (Windows).


Prompts for product key or installation of trial version happen when the EndNote folder that has been downloaded is not unzipped before installation. Please note that you do not need to provide Product Key. To rectify this issue, please refer to the below instructions: 

 EndNote (Windows)

  • Ensure to uninstall any previous EndNote installation.
  • Restart the computer after uninstalling EndNote‚Äč
  • Download EndNote(Windows)
  • Download and save the zip folder (.zip) which contains the files (.msi) and (License.dat) on your 'Desktop' or 'My Documents' folder.
  • Do NOT  install from the downloaded .zip folder.
  • Unzip the downloaded folder 
  • Install EndNote from the unzipped folder follow the on-screen instructions to complete the installation.

EndNote (Macintosh)

  • Ensure to uninstall any previous EndNote installation.
  • Restart the computer after uninstalling EndNote‚Äč
  • Download EndNote(Macitosh)
  • By default all zip files would be unzipped in Mac.
  • The archive utility would automatically extract your file. Alternatively  right-click on the .zip package, and select Open With > Archive Utility (default) (The unzip program utility may be different for your Mac operating system.)
  • Install the unzipped EndNote(Mac) program.

For assistance or inquiries, please contact library@ntu.edu.sg.

  • Last Updated Mar 07, 2019
  • Views 108
  • Answered By OIKLS Education & Learning

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