If you are unable to access a specific database, submit a request via Ask a Librarian.

​In the request, do include:

  • Steps to follow so we can replicate the problem you're facing
  • A screenshot of the error

Ensure you have already cleared your cookies and cache for the respective browser you are using. For Chrome, indicate for “All time”. For Firefox, indicate for “Everything”. Do refer to this video on how to clear cookies and cache: https://www.youtube.com/watch?v=ePkFNQwRucw.


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